ALL "HAIR CARE" PRODUCTS TAKE 3-10 BUSINESS DAYS TO PROCESS, DAY 1 STARTS THE DAY AFTER YOUR ORDER IS RECEIVED. TRACKING NUMBERS ARE SENT VIA EMAIL AFTER PROCESSING AND REQUIRE SIGNATURE UPON PRODUCT PACKAGE ARRIVAL.
Packages will be shipped using USPS, FEDEX, DHL depending on your location
***BUSINESS DAYS DO NOT INCLUDE HOLIDAYS AND WEEKENDS.
***ALWAYS ALLOW ONE EXTRA BUSINESS DAY FOR PROCESSING AFTER A HOLIDAY OR A SALE.
***WE DO NOT SHIP ANY PRODUCTS ON SATURDAYS AND SUNDAYS.
Questions regarding orders must be sent to firstname.lastname@example.org . Please include name, order number, and date of purchase.
INCORRECT SHIPPING INFORMATION:
If a package is returned to Empress Curls LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Empress Curls LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
LOST OR STOLEN PACKAGES:
Empress Curls LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Empress Curls LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
WE USE STANDARD SHIPPING WHICH RANGES FROM 1-3 BUSINESS DAYS DEPENDING UPON YOUR LOCATION. (Due to COVID19 shipping maybe slightly delayed. Please keep that in mind.)