CANCELLATIONS, RETURNS, EXCHANGES & REFUNDS
Thank you for your purchase with us at empresscurlshaircare.com. We do not accept returns or exchanges. No cancellations or changes can be made to your order after the order has been placed. If your order has not shipped we can however, make changes to the mailing address and your email address if they are incorrect.
Empress Curls LLC is NOT responsible for any discount codes, promotions, fees, or funds lost or forgotten due to failure to input any codes for promotions. If a 20% sale starts at 12:00 PM EST, and an order is placed at 11:59 AM EST, the discount code will not be honored as the discount code would have been in place at 12:00 PM EST.
DAMAGED OR DEFECTIVE PRODUCTS
Damaged or defective products may be returned with photo proof of damage or defect within 24 hours after delivery. Email us firstname.lastname@example.org. Please submit photo images of the damaged or defective product. You will receive your refund upon verified received products return of damaged or defective products purchased from EmpressCurls.com to Empress Curls.